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Frequently Asked Questions


General Banking/Account FAQs
General Information FAQs
Online Banking FAQs

General Banking / Account FAQs

Q: What are your current CD rates?
A: Please click here to view our most recent CD rates. 

Q: What is Mid Penn Bank’s routing number?
A: Mid Penn Bank’s routing number is 031308807. Bank routing numbers are the first set (always nine digits) of numbers found at the bottom of your checks.

Q: How do I report a lost or stolen ATM/check card?
A: Please notify Mid Penn Bank immediately if your card has been lost or stolen. You can call the bank during normal business hours at 717-896-3140, or the VISA 24-hour help desk at 1-866-809-2679.

Q: Can I change my ATM/check card PIN (personal identification number)?
A: Yes. To change your PIN, simply use any touch-tone phone, call-1-800-851-4859, and choose option 67.

Q: How do I let the bank know if I've moved and need to change my address?
A: If you have recently moved and need to change your address, please click here.

Q: Who should I contact about getting a mortgage or refinancing an existing mortgage?
A: Please click here for more information about Mid Penn Bank's mortgages.

Q: How do I open an account online?
A: Please click here to open an account online.

Q: Where do I find out more about Mid Penn Bank’s online banking?
A: Please click here to view online banking frequently asked questions.

Q: How do I order more checks?
A: To order more checks, please click here.

Q: How can I learn more about business banking products and services?
A: As a community bank, Mid Penn Bank is pleased to be a partner to many local businesses with our comprehensive selection of products and services. Click here to learn about our business deposit accounts, click here to learn about our cash management services or click here to learn about our commercial loans.

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General Information FAQs

Q: Where are your branches and what are the hours?
A: Please click here to view our locations and hours.

Q: Where are your ATMs located?
A: All of our branches have an on-site ATM. Click here for a complete list of our ATM locations.

Q: On which holidays is Mid Penn Bank closed?
A: Mid Penn Bank will observe the following holidays in 2014:

  • New Year’s Day – Wednesday, January 1 - CLOSED
  • Martin Luther King, Jr. Day – Monday, January 20 - CLOSED
  • Presidents Day – Monday, February 17 - CLOSED
  • Memorial Day – Monday, May 26 - CLOSED
  • Independence Day – Friday, July 4 - CLOSED
  • Labor Day – Monday, September 1 - CLOSED
  • Columbus Day – Monday, October 13 - CLOSED
  • Veterans Day - Tuesday, November 11 - CLOSED
  • Thanksgiving – Thursday, November 27 - CLOSED
  • Christmas Eve – Wednesday, December 24 - All offices will close at 2 pm
  • Christmas – Thursday, December 25 - CLOSED

Q: What career opportunities do you have available?
A: Please click here to view employment opportunities.

Q: Where can I find information about Mid Penn Bank’s stock?
A: Mid Penn Bank’s stock information can be found under Investor Relations.

Q: How can I get in touch with Mid Penn Bank?
A: To contact a branch, please call 1-866-642-7736 and a Mid Penn Bank representative will be happy to assist you.

Q: Are there any other phone numbers I should be aware of?
A: Click here to view important phone numbers.

Q: What do I do if I think I’m a victim of identity theft?
A: Please click here for more information about identity theft.

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Online Banking FAQs

Q: How do I enroll in online banking?
A: Customers with personal bank accounts may self-enroll at any time by visiting www.midpennbank.com and clicking on Sign Up Now under the Personal online banking tab.

Q: If I have questions or trouble logging in, whom do I contact?
A: If you have trouble logging in, there are several options available to you:

  • Contact the Online Banking Department: 717-896-5399.  To contact us via secure e-mail, click here.
  • Contact your local Mid Penn Bank location. Please click here for a list of locations.
  • View online banking videos and demos by clicking here.

Q: Can I use the same online banking User ID for both my personal and business accounts?
A: Yes. As long as the User ID is not already in use by another customer, both your personal and business accounts can have the same User ID.

Q: How do I change my authentication image and phrase?
A: The Options screen provides you with control over many aspects of your Mid Penn Bank online banking experience. Your authentication image (or security image) and phrase can be changed by using the Edit button on the Options screen.

Q: Does Mid Penn Bank honor third party access agreements?
A: No. Users can only access and view accounts of which they are an owner.

Q: Do you offer mobile banking?
A: Mobile banking is available for personal account customers. It is recommended that you have a data plan for your cell phone prior to enrolling. For more information about mobile banking, please click here. To view videos and demos about mobile banking, please click here.

Q: If I use MPB EasyPay (bill pay), when are funds taken out of my account?
A: Funds for bill payments are not taken out of your account until the due date or the date you have selected the bill to be paid, whichever is earlier. For more information about MPB EasyPay, please click here.

 

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